Help & FAQ
Fast answers, clear next steps.
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Search help
Search our help articles and FAQs.
How does delivery work?
Choose delivery at checkout, pick a slot, and track updates. We'll notify you when your order is on its way.
What if an item is out of stock?
We'll suggest a smart substitution (you stay in control). If missing, we do an easy partial refund.
Do you support EcoCash?
Payment options are being expanded. Cash on delivery and pay at pickup are available now.
Delivery info
Fees, areas, and cutoffs.
Returns & refunds
Clear policy and partial refunds.